Terms and Conditions

Article 1 – Definitions In these terms and conditions, the following definitions apply:

·       Withdrawal period: the period during which the consumer may exercise the right of withdrawal;

·       Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

·       Day: calendar day;

·       Continuous transaction: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time;

·       Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;

·       Right of withdrawal: the consumer’s ability to cancel the distance contract within the withdrawal period;

·       Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

·       Distance contract: a contract in which, as part of a system organized by the entrepreneur for remote sale of products and/or services, only one or more techniques for remote communication are used up to and including the conclusion of the contract;

·       Technique for remote communication: a means that can be used for concluding a contract without the consumer and entrepreneur simultaneously being in the same place;

·       Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

·       Email: support@la-celsa.com

·       Chamber of Commerce: 87744465

·       Address: Keurenplein 41, P.O. Box A9340, 1069CD, Amsterdam (no visitor or returns address; returns to this address are not reimbursed)

·       VAT Number: NL004469104B60

Article 3 – Applicability These terms and conditions apply to every offer by the entrepreneur and to every distance contract and order between entrepreneur and consumer. Before the distance contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the contract is concluded, indicate where the terms can be inspected and will send them free of charge on request.

When the contract is concluded electronically, the terms may be provided electronically in a way that the consumer can store them on a durable medium. If this is not possible, the entrepreneur shall indicate where the terms can be accessed electronically and that they will be sent free of charge on request.

If product- or service-specific terms also apply, the more favorable provision for the consumer shall prevail in case of conflict.

If any provision is void or annulled, the remainder stays in effect and the void provision shall be replaced by a provision that approximates the original intent.

Article 4 – The Offer Offers are without obligation and may be changed or withdrawn. The offer shall describe the products or services in sufficient detail to allow a proper assessment. Images are a truthful representation. Obvious errors do not bind the entrepreneur. Every offer includes:

·       price including taxes;

·       shipping costs;

·       how the contract is concluded and necessary actions;

·       whether withdrawal rights apply;

·       payment, delivery and execution methods;

·       acceptance period or price guarantee period;

·       remote communication costs if applicable;

·       whether the contract will be archived and how the consumer can access it;

·       how the consumer can check and correct data before concluding;

·       other languages in which the contract may be concluded;

·       codes of conduct and how to consult them;

·       minimum duration for continuous transactions.

Article 5 – The Contract The contract is formed when the consumer accepts the offer and meets the conditions. If concluded electronically, the entrepreneur shall immediately confirm receipt of acceptance. The entrepreneur shall take measures to secure electronic data transfer and a safe web environment. Payment security measures apply. The entrepreneur may verify the consumer’s ability to pay. If there are reasonable grounds, the entrepreneur may refuse or attach conditions. Upon conclusion, the entrepreneur shall provide:

·       the business address for complaints;

·       withdrawal conditions and procedure;

·       warranty and after-sales service information;

·       details from Article 4, unless already provided.

Contracts are subject to product availability.

Article 6 – Right of Withdrawal Consumers have 14 days to cancel without reason, starting the day after receipt. During this period, the product must be handled carefully and only unpacked as necessary to assess retention. If withdrawing, the product with all accessories must be returned in original condition, following instructions. Withdrawal must be declared in writing within 14 days of receipt, then returned within another 14 days. Proof of return is required. If not, the purchase is final.

Article 7 – Costs of Withdrawal Return shipping costs are borne by the consumer. Refunds are made within 14 days of withdrawal, provided the product is received or proof of return is shown.

Article 8 – Exclusion of Withdrawal Right Withdrawal may be excluded for:

·       products made to consumer specifications;

·       clearly personal items;

·       items not returnable by nature;

·       perishable goods;

·       items priced subject to financial market fluctuations;

·       newspapers and magazines;

·       unsealed audio/video recordings and software;

·       unsealed hygienic products.

Exclusions also apply to services once performance has begun with consent and certain betting services.

Article 9 – Prices Prices apply during the offer period and include VAT. They may adjust after three months only for legal reasons or if agreed, provided the consumer may cancel at the price change. Errors do not oblige delivery at incorrect prices.

Article 10 – Conformity and Warranty Products/services meet the agreement, specifications, and legal requirements. Manufacturer warranties do not limit statutory rights. Defects or wrong deliveries must be reported within 14 days. Returns must be in original packaging. Warranty equals the factory warranty. The entrepreneur is not liable for suitability for individual use.

Article 11 – Delivery and Execution Orders are executed within 30 days unless agreed otherwise. Delays or partial deliveries are notified within 30 days, allowing the consumer to cancel without cost. Refunds follow within 14 days of cancellation. If a product is unavailable, a replacement will be offered. Risk passes to the consumer upon delivery.

Article 12 – Durable Transactions Subscriptions for products/services may be canceled any time with up to one month’s notice. Fixed-term contracts end on expiry. Trial subscriptions do not renew automatically.

Article 13 – Payment Amounts due are payable within 7 days after the withdrawal period. Consumers must report incorrect payment details. In case of default, reasonable costs may apply.

Article 14 – Complaints Complaints must be filed within 7 days of discovery. Entrepreneurs respond within 14 days or acknowledge receipt with follow-up timing. Unresolved disputes may enter formal dispute resolution. Valid complaints may lead to free replacement or repair.

Article 15 – Disputes Dutch law applies exclusively, even if the consumer resides abroad.